General terms and conditions
of the online shop https://burg-hohenzollern.com/de/tickets for business transactions with consumers and entrepreneurs.
I. APPLICABLE SCOPE
1: These General Terms and Conditions (T&C) of (hereinafter: “seller” or “we”) apply to all contracts for the sale of tickets to visit Hohenzollern Castle, to attend one of our events and for vouchers to customers which the customer purchases via the online shop at https://burg-hohenzollern.com/de/tickets.
2: These T&C apply regardless of whether the customer is a consumer or an entrepreneur.
A consumer is any natural person who enters into a legal transaction for purposes that can be predominantly attributed to neither their commercial nor their independent professional activity.
An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his/her or its trade, business or profession.
3: These T&C apply exclusively. The inclusion of T&C which conflict with, are supplementary to or deviate from ours is hereby rejected. They shall also not apply if we carry out the customer’s delivery in the knowledge of deviating T&C of the customer and/or without express objection to deviating T&C of the customer.
4: These T&C shall also apply to future legal transactions between us and the customer, even if they are not expressly included.
II. SUBJECT MATTER OF THE CONTRACT
1: The subject matter of the contract is
a. the purchase of tickets and the redemption of vouchers granting access to the castle grounds and buildings on the specified date;
b. the purchase of tickets for an event organised by us.
The details of the scope of services are set out in the service description in our online shop.
2. Once you have purchased a ticket and whilst visiting Hohenzollern Castle, our house rules also apply.
III. CONCLUSION OF THE CONTRACT
1: The presentation and advertising of tickets on the website do not constitute a binding offer to enter into a contract.
2: The following technical steps lead to the conclusion of a contract:
a. Customers can browse the website’s range of tickets without obligation. Customers can select the type of ticket and the quantity. They can also exchange a voucher for a ticket for a specific visit date.
b. When ordering a visitor ticket or redeeming a voucher, customers must select the date of their visit and the arrival time for entry.
c. All prices are shown inclusive of VAT.
d. Customers can add further tickets and services to their basket.
e. Customers must then enter their email address so that the tickets can be sent to them.
f. Customers can also enter a voucher code.
g. If customers wish to cancel the order process completely, they can close the browser window at any time. These processes are non-binding.
h. Customers must tick a box to confirm that they have read these T&C, which are available online, and agree to them.
i. To complete the ordering process and place a legally binding order, customers must click the “Confirm” button.
j. Later in the process, customers shall be asked to select their preferred payment method.
k. Once the payment process is complete, customers shall be shown a link to download their tickets. They can save the tickets on their computer and print them out. The tickets shall also be sent to customers via the email address provided by them. We do not send anything by post.
l. A contract with the seller is concluded at the latest upon receipt of the tickets. When the tickets are sent online, the T&C of the contract (comprising the order summary and the online shop’s T&C) are sent to customers on a durable medium (by email or as a printed copy). The text of the contract is stored in accordance with data protection regulations.
IV. PRICES, PAYMENT METHODS, TERMS OF PAYMENT, PAYMENT DELAYS
1: All prices are gross prices and include the applicable statutory VAT
2: The following methods of payment are accepted: credit card, PayPal and bank transfer.
3: Payment of the purchase price is due immediately.
4: Customers are expressly advised that they shall be in default at the latest if they fail to make payment within 30 days of the due date and receipt of an invoice or equivalent payment statement.
V. EXERCISING THE RIGHT OF ACCESS
1. Admission to the event shall only be granted upon presentation of a valid ticket. The ticket can be shown either
a. in printed form or
b. in digital form on a mobile device (e.g. smartphone).
2. The ticket must be clearly legible upon admission and, in particular, must display the barcode or QR code in full. Customers are responsible for ensuring that their mobile device is in working order and that the ticket can be displayed upon admission
3. Each ticket entitles the holder to entry on the booked date at the booked admission time. The admission period begins at the time of arrival and is the time during which the ticket must be scanned at the entrance. If customers fail to arrive by the agreed time, they shall not be granted entry.
4.However, there is no limit on the length of stay during normal opening hours.
VI. FORCE MAJEURE
1: If, due to circumstances beyond our control, we are unable to grant customers access to the Castle on the booked date, we shall offer them an alternative date. Alternatively, customers may also request a refund of the ticket price.
2: If an event is cancelled in whole or in part, postponed or interrupted due to circumstances beyond our control (in particular natural disasters, official orders, security risks, strikes, pandemics or similar events), there shall be no entitlement to the event taking place. We can offer an alternative date for the event. Alternatively, customers may request a refund of the ticket price.
3: If the event is cancelled or interrupted after it has begun, a claim for a refund shall only arise if the event has not been substantially delivered.
4: Any further claims, in particular claims for damages, are excluded unless the organiser is responsible for the circumstances.
VII. CHANGES TO BOOKINGS, LOST TICKETS AND VOUCHERS
1: It is not possible to rebook tickets (in particular to a different date or in another person’s name).
2: Tickets may be transferred to third parties, provided that no personalised tickets have been issued or the organiser has not restricted such transfers.
3: If a ticket is lost, there is no entitlement to a replacement or a refund. We can provide a replacement as long as proof of the original purchase can be provided.
VIII. WARRANTY
The statutory warranty rights under Sections 437 et seq. of the BGB (German Civil Code) apply.
IX. LIABILITY
1: We shall be liable in accordance with the statutory provisions for any loss of life, personal injury or damage to health resulting from a culpable breach of duty.
2: We shall be liable in accordance with the statutory provisions in the event of a breach of material contractual obligations through our own fault. However, liability is limited to foreseeable loss or damage typical for this type of contract, provided that we do not breach material contractual obligations through wilful misconduct or gross negligence. Material contractual obligations are those that are strictly necessary to achieve the purpose of the contract and on whose fulfilment customers are entitled to rely.
3: We shall be liable for breaches of non-essential contractual obligations resulting from gross negligence or wilful misconduct.
4: Where a contractual warranty has been agreed, we shall be liable in accordance with the warranty statement.
5: Otherwise, liability is excluded.
6: Where our liability is limited or excluded under the preceding clauses, this shall also apply to the liability of our legal representatives and vicarious agents, including our employees and staff.
X. NO RIGHT OF WITHDRAWAL, INFORMATION ON THE RIGHT OF WITHDRAWAL
1: As a consumer, customers have a right of withdrawal for contracts concluded outside of business premises and for distance selling contracts.
2: When purchasing tickets to visit Hohenzollern Castle or to attend one of our events, customers have no right of withdrawal, as this constitutes a contract for the provision of services relating to leisure activities (e.g. events, guided tours) on a specific date (Section 312g para. 2 clause 1 no. 9 of the German Civil Code (BGB)).
XI. NOTICE PURSUANT TO SECTION 36 OF THE VSBG (Act on Alternative Dispute Resolution in Consumer Matters)
We are neither prepared nor obliged to participate in the dispute resolution procedure before a consumer arbitration board.
XII. PROHIBITION OF ASSIGNMENT
1: If the customer is an entrepreneur, the customer may only transfer rights and obligations under this agreement, in whole or in part, to third parties with our prior written consent.
2: Clause 1 does not apply to the assignment of a claim for payment within the meaning of Section 354a of the German Commercial Code (HGB).
XIII. SET-OFF, RIGHT OF RETENTION
1: If the customer is an entrepreneur, the customer may only set off claims that are undisputed or have been established by a final and binding court decision.
2: The exercise of a right of retention is governed by clause 1 accordingly.
XIV. DATA PROTECTION, CHOICE OF LAW, JURISDICTION
1: We process customers’ personal data in compliance with the applicable laws, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). The individual provisions on the processing of personal data can be found in our Privacy Policy for customers. When visiting our website, our Privacy Policy for the website also applies.
2: The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
3: If the customer is a trader, the exclusive place of jurisdiction shall be the court with jurisdiction over our registered office in Hechingen, Germany. We are also entitled to bring legal proceedings against the customer at the court with general jurisdiction over the customer.
XV. SEVERABILITY CLAUSE
1: Should one or more provisions of these Terms and Conditions, or parts of a provision, be invalid, this shall not affect the validity of the remaining provisions or of the T&C as a whole.
2: Clause 1 shall apply accordingly in the event of a loophole.
Last updated 03/2026